Privacy Policy

Last updated: March 1, 2026

This privacy policy explains how SELKEYS (the "Site", "we", "our" or "us") collects, uses and discloses your personal information when you visit, use our services or make a purchase on selkeys.fr (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this privacy policy, "you", "your" and "yours" refer to you as a user of the Services, whether you are a customer, website visitor or other person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information you submit directly to us through our Services may include:

• Contact details: your name, address, phone number, and email
• Order information: your name, billing and shipping address, payment confirmation, email and phone number
• Account information: username, password, security questions and other information used for account security purposes
• Purchase information: items viewed, added to cart, saved to your account, loyalty points, reviews, referrals or gift cards
• Loyalty points/product reviews/referrals/gift cards saved
• Customer service information: information included in your communications with us

Some features of the Services may require you to provide us directly with certain information about you. You may choose not to provide this information, but this may prevent you from using or accessing these features.

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include:

• Information about how you access our Site and your account
• Device and browser information
• Network connection information and IP address
• Other information relating to your interaction with the Services

We may obtain information about you from third parties, including:

• Companies that support our Site and Services, such as Shopify
• Payment processors: collect payment information (bank account, credit/debit card information, billing address) to process your payments
• Online tracking technologies: pixels, web beacons, software development kits, third-party libraries and cookies during your visits or interactions

Any information we obtain from third parties will be processed in accordance with this privacy policy.

• Provision of Products and Services: payment processing, order fulfillment, account notifications, account management, shipping organization, returns and exchanges
• Marketing and advertising: marketing communications via email, SMS or post, personalized advertisements on our Site and other websites
• Security and fraud prevention: detection and investigation of fraudulent, illegal or malicious activities
• Communication and service improvement: customer service and improvement of our Services

Like many websites, we use cookies on our Site. For specific information about the cookies we use in operating our store with Shopify, go to https://www.shopify.com/legal/cookies.

We use cookies to:

• Operate and improve our Site and Services
• Remember your actions and preferences
• Perform analytics and better understand user interaction
• Allow our partners to better tailor services, products and advertising

You can configure your browser to remove or reject cookies. Blocking cookies may harm your user experience and cause certain Services to malfunction.

Our website also recognizes the Global Privacy Control (GPC) signal. To learn more, visit https://globalprivacycontrol.org/

In certain circumstances, we may disclose your personal information to:

• Service providers: IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping
• Business and marketing partners to provide you with services and advertising
• With your consent: for product shipping or via social media widgets
• Affiliates and business group in our legitimate interest
• Legal compliance: business transactions, subpoenas, warrants, protection of our rights

Important: We do not use and disclose sensitive personal information without your consent.

Depending on your location, you may have the following rights:

• Right of access/to know: request access to personal information we hold
• Right of deletion: request deletion of personal information
• Right of correction: request correction of personal information
• Right of portability: receive a copy of your personal information
• Right to refuse sale/sharing: refuse sale or sharing of information for advertising purposes
• Processing restriction: request stopping or restriction of processing
• Withdrawal of consent: withdraw your consent at any time
• Right of appeal: appeal our decision in case of refusal
• Communication management: unsubscribe from promotional emails

No security measure is perfect or impenetrable and we cannot guarantee "absolute security". All information you send us may not be secure during transit. We recommend not using unsecured channels to communicate sensitive information to us.

The retention duration depends on various factors: account management, Service provision, legal obligations, dispute resolution, contract and policy enforcement.

We may transfer, store and process your personal information outside the country in which you live. If we transfer your information outside Europe, we use recognized transfer mechanisms such as the European Commission's standard contractual clauses.

For any questions about this policy or to exercise your rights, contact us:

• Email: contact@selkeys.fr
• Address: 9 Rue Saint-Didier, 75116 Paris, France

For the purposes of applicable data protection laws, we are the data controller of your personal information.